Bitrix24 is unique software, that gives you full control over the process of capturing leads from your website till your CRM interactions with them later – all from one place. You can create a website, host it, fill it with content, maintain live chat support. But it is not obligatory to create a website or even have it, public form links are also available. Forms are 100% customizable and don't require coding skills – the embed code is generated for you. You can design and embed any type of form you need – ‘contact us’, feedback, order, consultation, online payment, quote request form, etc.
Integrating online form designer with a CRM gives you several advantages. Typical form designer software simply notifies you via email when the form is completed. Bitrix24 does the same (plus mobile push notification, if necessary), but it also creates a new CRM record – lead, that can be later processed into contact, company, deal, quote or invoice. And the client base in this CRM software is actually unlimited.
In addition, CRM integration means that Bitrix24 can automatically run marketing campaigns (email or telemarketing) based on the information entered in the form. And Bitrix24 will calculate conversion ratio for you – how many filled out the form and how many made the purchase. Product catalog and online payments are already integrated with Bitrix24 web form designer. This means that your website visitors can not only schedule online consultation but pay for it right away as well – this information will be reflected in your CRM as well. Oh, and Bitrix24 CRM is free, just like the form designer. Pretty cool, isn't it?
* Please note that the information may have changed since the publication. For current prices and features please visit Bitrix24 pricing page.
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Bitrix24 manuals are available at training.bitrix24.com. We also have a great YouTube channel that covers every aspect of Bitrix24 apps, from sales to planning to communications to document management. To download self hosted editions of Bitrix24 that can be installed on your own server and come with open source code access, please visit Bitrix24 Self Hosted page.