Free CTI Software System


IMPORTANT! As of January 1, 2021, telephony options are available only to Bitrix24 commercial plan users. Please see Bitrix24 pricing page for current information.

If you Google 'free CTI software', 'free CTI system', 'free CTI client' or 'free CTI server', you won’t find any other solution that gives you as many computer telephony integration options free of charge as Bitrix24. We can afford to give away our CTI solution, because we make money via phone number rentaloutbound phone calls and SIP connector. In addition to that our free cloud CTI serves as great advertisement for premium self hosted Bitrix24 editions. More than 900,000 companies in 225 countries and territories signed up with Bitrix24 since the launch of the service in April 2012.

Any CTI starts with a 'screen pop' – a callerID popup windows that shows client information who your agents are currently talking with including history of past interactions. Bitrix24 also automatically logs and records all phone calls, if necessary. Canned 'this phone call is recorded' message is included, as are greetings and on hold melodies. CDRs (call detail records) are available as well.

Because our CTI is extremely popular among small businesses and large call centers alike, you can think of it as a cross between business phone system and telemarketing software. Imagine 'Salesforce' and 'Asterisk' in one and this is what Bitrix24 is like. ICR, ACD (call queuing), CLI (ANI), DID (employee extensions), voice mail, call forwarding, call transfer, phone hour settings, click to dial, iOS/Android smartphone support, CRM, helpdesk (self hosted Bitrix24 only), videoconferencing, instant messaging, agent management and a number of other features are available to you as well both in free and premium Bitrix24 plans, in cloud or on premise.

* Please note that the information may have changed since the publication. For current prices and features please visit Bitrix24 pricing page.

P.S. If you share this page in Facebook or Twitter with hashtag #bitrix24, you'll automatically get a chance to win a 12-month subscription for Bitrix24 Professional ($2400/yr value)

Basic Features

  • Free for small businesses (12 users)
  • 5 GB online storage included
  • Unlimited users
  • Unlimited teams
  • Unlimited tasks and subtasks
  • Document management
  • Calendars and scheduling
  • Time tracking
  • API, open source code, mobile apps
  • Learn more

Task Management

  • Unlimited personal and group tasks
  • Task templates
  • Task delegation
  • Different roles
  • Responsible persons
  • Tasks to calendar events
  • Tasks to in-built CRM
  • Time tracking
  • Gantt chart or Kanban style
  • Learn more

Time and Planning

  • Clock-in/Clock-out
  • Task time tracking
  • Exclusion of holidays and weekend days
  • Customizable workday settings
  • Daily planner
  • Online calendar
  • Mobile calendar
  • Learn more

Collaboration

  • Social network 
  • Relevant newsfeed
  • Mandatory announcements
  • IM & Team chat
  • Call & video conferencing
  • Appreciation badges
  • Mentions and comments
  • File sharing and synchronization
  • Learn more

HR and Employee Management

  • HR tools
  • Company directory and structure
  • Intranet & Extranet (external users)
  • Gantt chart
  • Employee workload planning
  • Absence, vocation and other forms
  • Efficiency reports
  • Learn more

Bitrix24 manuals are available at training.bitrix24.com. We also have a great YouTube channel that covers every aspect of Bitrix24 apps, from sales to planning to communications to document management. To download self hosted editions of Bitrix24 that can be installed on your own server and come with open source code access, please visit Bitrix24 Self Hosted page.

8,000,000+ organizations have chosen Bitrix24
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